Return & Exchange
Can I return or exchange purchased items?
In Short, YES!
If you are not 100% satisfied with any purchase on Nelliesshoes.com, please return the undamaged product within 30 days of your purchase date for a full refund. For international orders, we unfortunately cannot refund duties, taxes, or shipping charges.
Please return items to the address below and Always Remember to write your Order # on the outside of the package.
You will be responsible for the return shipping cost, unless returning due to a mistakes on our end.
Once your return is received, you’ll receive an email that a credit was applied to your credit card or original method of payment. Please allow 7-10 business days for the refund to post on your account.
If you are shipping items over $50, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
* EXCHANGES *
To exchange sizes, please follow the instructions below.
1. Create a new order on Nelliesshoes.com for the new size(s).
2. Send back the unwanted item(s) to the return address above.
Once we receive the return, we will issue you a full refund & send a refund confirmation email. Please note that we do not cover return shipping costs. If you are shipping items over $50, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
